Kaseya Showcases New Suite of IT Systems Management Tools at Service Desk & IT Support Show
Leading healthcare CIO, Dr Zafar Chaudry to host seminar on using Kasya to create a scalable, repeatable and predictable IT model
At this year’s Service Desk and IT Support Show, Kaseya will demonstrate its new IT systems management suite, Kaseya 2, at stand 430, including its specialised IT Service Desk Module. Launched in February 2010, Kaseya 2 offers a range of products that meet the requirements of any IT specialist, enabling them to monitor, manage and support IT systems remotely, easily and cost-effectively.
The Kaseya Service Desk Solution provides a comprehensive and flexible web-based helpdesk environment, to act as a ‘Hub of Knowledge’ where predefined IT processes flow through a central repository. This enables IT managers to create fully automated service desk strategies to help improve service quality and increase return on investment. Key capabilities include:
- Track & Manage Incidents, Problems, Service Requests, and Change Requests
- Automate Ticket Routing and Escalations Based on SLA Goals
- Leverage Key Metrics for SLA Measurement
- Fine Grained Control of Service Desk Access
- Searchable Integrated Knowledge Base and Known Error database
- ITIL Made Easy – Best Practices Built-in
- Seamlessly Leverage Data
The new Kaseya 2 suite offers software-as-a-Service (SaaS) and on-premise solutions, designed for IT departments and teams of all sizes, including:
- Enterprise Edition – for complete IT systems management for IT departments in large enterprises
- Small to Medium Sized Enterprise Edition – comprehensive yet simplified systems management tool for IT teams in smaller organisations
- Master IT Service Edition – robust framework for delivering managed services, with a wide range of functionality to provide more services to more clients, with less resource
Visitors to the Service Desk & IT Support Show will also be able to find out more about the benefits using Kaseya by attending the following seminar session:
Wednesday 28th April, 14:30pm - ITIL & Business Process Management - Theatre 1
Dr Zafar Chaudry, CIO, Liverpool Women's and Alder Hey Children's NHS Foundation Trusts, will highlight how Kaseya has helped his IT team create a scalable, repeatable and predictable IT model to deliver an effective and efficient service desk provision for over 3,000 users.
For further information and a demonstration of Kaseya 2, visit stand 430.
About Kaseya
Kaseya is the global standard for IT automation, empowering IT service providers and IT departments in 32 countries. Kaseya’s IT automation platform provides a unified set of tools that proactively monitor, manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.co.uk/download
Alizia Walker
Wildfire PR
pruk@kaseya.com+44 (0)20 8339 4420
Sean O'Connell
Kaseya
pruk@kaseya.com+44 (0)870 0422360
