Kaseya Expands Global Customer Service Network
Irish facility provides ‘follow the sun’ support in tandem with New Zealand-based centre
Dublin, Ireland
–
6th December
, 2010
— Kaseya, the leading global provider of automated IT systems management software, today announced the opening of its first EMEA-based Global Customer Service Centre in Ireland. The Dublin-based centre will work in tandem with its sister centre in Auckland, New Zealand to provide 24/7 ‘follow-the-sun’ support to the company’s extensive global base of 4,500 customers. The new service centres will be open 365 days a year and will handle all customer inquiries - from tech support to customer service.
Beverley Parry, Kaseya Vice President, Global Customer Service who will spearhead operations in both regions, comments: “The new service centres are an opportunity for Kaseya to engage with customers and deliver outstanding technical support and customer service that empower end-users.”
Each centre will physically operate 12 to 13 hours a day, and will share a standardised system that enables Kaseya to provide a seamless support transition and single point of contact for customers – demonstrating the company’s commitment to delivering a one-stop approach to IT solutions. Kaseya support analysts will also make use of a multi-channel communication system that allows them to engage with customers via live chat, over the phone and through a ticket logging system on the Kaseya portal.
“The new Kaseya customer service centres really put the end-user at the heart of the operation and are a testament to the company-wide belief that customer satisfaction comes first,” said Phil Sansom, VP EMEA at Kaseya UK. “The contact centres’ multi-channel customer service strategy also gives Kaseya the ability to deliver a unified, consistent experience across every customer touchpoint, providing a more responsive, professional service.”
For additional support and knowledge, Kaseya is also developing an enhanced online community, Kaseya Connections. The community will provide product information, customer networking opportunities and peer-to-peer collaboration for anyone seeking or sharing relevant information about Kaseya.
About Kaseya
Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone –– from individual consumers to large corporations and IT service providers –– to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers and a wide variety of industries including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held and based in Lausanne, Switzerland with 33 offices in 20 countries. To learn more, please visit http://www.kaseya.co.uk
Max Tatton-Brown
Wildfire PR
Kaseya@wildfirepr.co.uk+44 (0)20 8339 4420
Koby Amedume
Kaseya
pruk@kaseya.com+44 (0)870 0422360
