Calimar Selects Kaseya In Bid To Expand MSP Services Across Ireland And UK
Kaseya Managed Automation Software will enable remote, 24/7 support for Calimar customers
28th August 2007: IT services provider Calimar has selected managed automation software from Kaseya to aid its development as a genuine provider of managed IT services. Calimar has initially purchased 1,000 licenses from Kaseya which it plans to roll out to a number of customers across Ireland and the UK before the end of August. The company will then continue expanding the service across its customer base.
The deployment of Kaseya Managed Automation Software will enable Calimar to move away from a ‘break-fix’ model of support towards a proactive remote management model. The development of Calimar’s ‘Techport’ managed service offering will be fundamentally underpinned by Kaseya’s software.
Developed for managed service providers, companies providing IT outsourcing services and corporate IT organisations, the Kaseya managed service framework is a new generation of managed services software that provides an integrated, automated & remote systems management solution with a complete view of the IT environment.
Derrick May, CEO comments, “There is significant demand from organisations, with no or limited in-house IT resource, who require a high quality managed IT services and on the other side we have organisations with established IT departments who are looking for companies such as Calimar to handle their non core IT support activities which will in turn enable these organisations IT staff to focus on more strategic initiatives. We have redefined our business, based on managed automation software from Kaseya, in order to offer this service.”
May continues, “Kaseya has allowed us to completely re-evaluate our business and gives us the potential to achieve so much more. Whilst there will always be some need for on-site IT engineer visits, Kaseya will help us to significantly reduce these. Increasingly, when we do visit clients it will be for planned and strategic meetings, not firefighting. Our aim is to be able to manage 99% of IT support issues remotely.
Calimar’s expansion plans for its MSP offering are initially cautious and the company will conduct a progressive roll-out of services over the next 12 months across its customer base in Ireland and UK. However, long term goals are ambitious and will see Calimar expand their services in the UK and across other European regions over the next three years.
May concludes, “Kaseya makes it cost effective for us to expand into new regions because we don’t have to set up a large local workforce and support centre. Kaseya enables us to rapidly scale up our business without incurring huge overheads. Furthermore, Kaseya enables us to offer genuine flexibility to our clients, clients can pick and choose what level and what type of support they want and we can now provide 24/7 support services – which is increasingly a crucial factor.”
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About Kaseya
Kaseya is a global provider of Managed Service Automation (MSA) software for IT solution providers and corporate IT organizations that benefit from deploying Kaseya’s systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web-based platform. Kaseya’s technology has been deployed on over 1 million machines in more than 25 countries around the world.
Stephen Smith
itpr
stephens@itpr.co.uk+44 (0)1932 578800
Paul McEvoy
Kaseya
paul.mcevoy@kaseya.com+353 (0) 86 85 95000
