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KASEYA ADDS NOC ASSIST TO EMPOWER PROGRAM OUT-TASKING OFFERINGS

- New offering extends IT solution providers' services without adding extra staff -

ST. HELIER, JERSEY, APRIL 29, 2008 — Kaseya (http://www.kaseya.co.uk) a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organisations, today announced the introduction of its new Network Operations Center (NOC) Assist offering through the company’s emPower Program. The new initiative will enable IT solution providers to leverage the expertise of the global Kaseya team to expand their services without adding additional staff or overhead.

Combined with Kaseya’s IT Monitor Assist program, which was launched in September 2007 as the Kaseya’s emPower Program’s initial Out-Tasking offering, Kaseya NOC Assist gives managed service providers (MSPs) the ability to extend their staff by bundling private labelled NOC services for basic remediation, routine preventive maintenance and pro-active monitoring of servers. These services are provided transparently by Kaseya so that the MSP is able to maintain complete control over usage, data collection and all end user interaction.

“Kaseya understands the managed services industry and MSPs’ critical needs to differentiate themselves and meet their customers’ demands,” said Dan Shapero, senior vice president of marketing at Kaseya. “Our Out-Tasking offerings enable them to provide exceptional, round-the-clock support without having to sleep beside their laptop or hire extra staff. Through the Kaseya NOC Assist program, MSPs are able to rely on Kaseya to handle many of their basic day-to-day tasks, giving them the chance to better utilise their resources to expand their service offerings and gain competitive advantage in the marketplace.”

Through NOC Assist, Kaseya provides 24/7:

• Basic troubleshooting and remediation of common server problems
  
• Escalation of issues to customer via Kaseya ticketing system and/or via phone, email, pagers
  
• Suggested resolution to ticketed issues
  
• Application of Microsoft Security Updates for Operating Systems and Applications, as well as application of numerous Microsoft patches.

Andrew Ryan, General Manager, Enablesoft, comments: “We support a number of companies whose business critical servers are working around the clock with mobile users logging in from different parts of the world. Before Kaseya NOC Assist, providing 24 hour monitoring and alerting on these servers was simply not a cost effective option for many of our clients. Now all the monitoring and filtering of alerts is performed by Kaseya and we are only contacted in the event of an actual emergency. As these alerts are prioritised and sent immediately by phone or SMS, our engineers are alerted immediately to the issue and can take the necessary action.”

In addition to the launch of the NOC Assist program, Kaseya is enhancing its existing IT Monitor Assist offering. The service has now been updated to provide updated monitoring and event sets, categorisation and prioritisation of alerts, and weekly reporting including machine health and monitoring summary reports. IT Monitor Assist also features a new automated escalation system, which sends alert escalations to phones, email, pagers, SMS and more.

“By using the expertise of the Kaseya NOC Assist team we are able to greatly enhance our total product offering to all clients and differentiate ourselves from other IT companies who are unable to offer a 24 hour service. This superior service also includes a huge cost saving for both Enablesoft and its customers, “added, Ryan.

The NOC Assist and IT Monitor assist offerings make up just one element of Kaseya’s emPower Program, which is also comprised of Education and Toolkit offerings. The initiative was developed to provide a comprehensive set of service offerings and support resources designed to ensure successful implementation of Kaseya’s IT Automation Framework and to aid MSPs in their transition to managed services. Together, the Kaseya emPower Out-Tasking, Education and Toolkit elements provide Kaseya MSPs with everything they need to become a leader in the managed services marketplace.