Delivering quality IT Services involves three important elements: people, process and technology
As a visionary IT Service Provider, you have deployed Kaseya’s leading IT management technology and now strive to align the people and process elements you need to meet your business objectives.
The technology is in place and now all you need is more people and more time!
The process of scaling and utilization of resources is a difficult task yet crucial to developing an efficient and sustainable business model. If only you could clone your technicians and immediately increase your resources.
Now you can! With a Kaseya Virtual Engineer you can immediately employ trained and professional resources to assist with the day-to-day monitoring and resolution issues 24 hours a day, 365 days a year! This gives you the time to focus on strategic growth and a proactive, preventative approach to IT service delivery.
What tasks does your Kaseya Virtual Engineer perform?
Virtual Monitoring
Your first line of defense
Your Kaseya Virtual Engineer will perform 24x7x365 monitoring and asset inventory management to ensure the health, availability and performance of your IT infrastructures. They will review alarms, filter for false alarms, escalate issues and suggest resolutions. This gives you the time to prioritize your workload, reliably meet aggressive service level agreements in a cost-efficient manner and assure the availability of mission-critical applications.
Virtual Management
A proactive approach
Your Kaseya Virtual Engineer will apply a proactive approach to managing and resolving IT issues before they have critical impact to your business. In addition to monitoring, your Kaseya Virtual Engineer conducts routine tasks such as patch management and maintenance, and then takes the next step to remediation of monitoring alarms encountered.
Employ a Kaseya Virtual Engineer and see the results:
- Implement best practice IT service delivery
- Maximize the usage of your technical resources and focus your staff on higher-level support and services rather than monitoring alarms or patches
- Maintain complete control over usage, data collection and end user interaction.
- Triage and remediate alarms generated via monitoring
- Eliminate the “noise”
- Deliver 24x7 IT services without 24x7 IT costs
- Extend your ability to provide a full range of IT service capabilities
- Meet and exceed user service level expectations
- Enhance bottom-line profitability
- Scale immediately without hiring staff or adding overhead
Kaseya Virtual Engineer Administration
Managing your Kaseya Virtual Engineer is easy! Consider them part of your staff. Through a secure web-based portal, you can streamline account activation, enrollment and billing. The portal gives you the ability to define your service levels, access reports and collaborate with your Kaseya Virtual Engineer.
You can customize the services by setting monitoring thresholds, configuring notification and escalation policies and securing credential information for remediation services. All worked performed by your Kaseya Virtual Engineer is conducted in the background, and you retain complete control over usage, data collection and end user interaction.
