Kaseya Virtual Engineer

Qualifications

The Kaseya Virtual Engineer is a knowledgeable IT professional with from two to eight years of experience in many aspects of managing IT systems. Trained and experienced on the Kaseya IT Automation Framework, the Kaseya Virtual Engineer is an expert at IT systems monitoring, resolution, escalation, patch management, backup and security.

Vertical Market Expertise

• IT Service providers
• Break/Fix IT Repair Technicians
• Public/Private sector IT organizations – 100 to 1000 users
• Technology customer support organizations

Technology Expertise

• Desktop support (OS, MSFT Suite, Adobe, IE)
• Backup Management (Veritas, Brightstar, Backup Exec.)
• Anti-virus Management (NAV, Symantec, AVG, McAfee, Trend)
• PDA’s (window mobile, Blackberry, O2)
• Server Support (Wintel OS, Win2K, Win2K3, Win2008, Linux))
• Printers (HP)
• Scripting (SQL)
• Database Administration (SQL Server)
• Networking (Switches, Routers)
• Security (Cisco Pix, Netgear, Juniper)

Responsibilities

• Alert monitoring and management
• Alert assessment
• Escalation with appropriate resolution tips
• Patch management
• Patch roll out
• Failure remediation
• Backup management
• Backup schedule monitoring
• Failure remediation
• Escalation with appropriate tip
• Endpoint security management

Certifications

• MCP
• MCSE (Exchange, Win2K3, AD)
• CCNI
• ITIL
• RedHat

(References available upon request)